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Returns & Refund Policy

At SOULS, we are committed to delivering exceptional, high-quality products. If your order arrives damaged, we are pleased to offer a refund or replacement in accordance with the policy below.

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1. Eligibility for Returns & Refunds

Replacement Policy

Perfumes are eligible for replacement only if they arrive damaged. A new item will be issued under the following conditions:

• The perfume is unused.

• The product is in its original packaging.

• The damage is reported within 3 days of receiving the order.

Please note:
Replacements are not offered for change-of-mind requests or products that have been opened or used.

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2. How to Report a Damaged Item

To request a refund or replacement:

1. Contact Us
   Email: soulsom285@gmail.com
   WhatsApp: +968 9511 8191
   (Must be within 3 days of receiving your order.)

2. Provide Proof
   Share clear photos of the damaged item and its packaging.

3. Approval Review
   Our team will evaluate the claim and confirm whether a refund or replacement is approved.

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3. Refund Process

• Once approved, refunds will be issued to your original payment method within 3 days.

• If preferred, you may opt for an exchange for the same product instead of a refund.

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4. Non-Returnable Items

• Any perfume that has been opened or used.

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Need Assistance?

📧 Email: soulsom285@gmail.com
📞 Phone / WhatsApp: +968 9511 8191